Textured surfaces are better, because they allow the mouse to recognize movement easier. If your wireless mouse is not working you will need to open the Device … If possible, restoring to a previous restore point before the problem started to occur could resolve the issue. -My best bet would be that the light came off the solder joints with - or + connections and causing it not to light and unable to reflect a light to the sensor. If this fixes your problem, you can reconnect the USB device to continue troubleshooting or changing settings discussed in the next sections. Try the mouse on another computer or a different mouse on the current computer to see if the issue follows the mouse. This can be because of any of the following reasons: Incorrect mouse is selected in IntelliPoint software. Hi, Since you have tried 2 different mouse into all the ports of the computer and both does not work, but the same mouse works in other computer shows that the issue is with USB(universal Serial Bus) controllers of the laptop. For example, if the monitor is not properly shielded or malfunctioning, it can release electrical signals that may scramble or break up the signals from a wireless mouse. If the touchpad is not disabled in BIOS, Windows may have issues (see the defective hardware section). The sensing is done by an orientation sensor in the base of the laptop, not in the hinges. This page covers the most common ways to resolve a non-functioning laptop touchpad. To perform some of the troubleshooting options on this page, you need to connect a USB external mouse. To access the mouse settings, follow the steps below. If you find the computer monitor is causing the problem, replace the monitor, as it should not be generating an interfering signal and is likely defective. We recommend connecting a USB external mouse or using the laptop's TrackPoint (if available) to perform the steps below. 8 Easy Methods to Fix Logitech Wireless Mouse Not Working Issue Method 1: Refresh the Mouse. 2. If the cursor on your screen moves erratically when you move the mouse, the following steps may help you fix the problem. However, you may have to perform an operating system repair install or full system recovery to resolve this type of issue. What should I do when a computer freezes or locks up? Click Update Driver and RIGHT click on Touchpad select UNINSTALL. If the Location is "on I2C HID Device," that is the touchpad device on your laptop. In this case, we recommend taking the laptop to a computer repair shop for further analysis. Make sure Bluetooth is turned on and select Mouse > … The same concept applies to computer hardware, especially a power supply. Wash your hands and wipe them with a towel thoroughly to remove any lotion, soap, or other oily substances from your fingers. Where can I find free online virus scanners? Laptop touchpad cursor jumps around while not touching it. The wireless pointing device may not work on surfaces that do not have visible detail or on surfaces that are reflective or glossy, such as glass. For help with a frozen computer, see: What should I do when a computer freezes or locks up? Fix 3: If above fixes are not working for you then find a solution from the official Microsoft website. How to find how much RAM is installed on a computer. Try moving that device to another location that is farther away from the mouse. If disabled, re-enable and test the touchpad. Mouse Troubleshooting. If the graphics card in the computer is underpowered, the video game often experiences graphics lag. If you have a wired mouse using a PS/2 connection, proceed to the next step. To check for this issue, try pressing the Windows key to see if the Start Menu opens. Cause. Pen inking doesn't work. Single-touch gestures such as scrolling and tapping to open apps work. If the Control Panel View by option is set to Small icons, click the Mouse option in step 2 above. If that doesn’t fix the issue, there may be a small square logo at the top-left … When you touch the screen, a different part of the screen responds. Try disconnecting these devices to make sure they are not causing the problem. 1. If the mouse cursor only acts erratically or jumps around while playing a video game, the computer may not have enough RAM or video memory. Once in BIOS setup, check the hardware device settings and if the touchpad is disabled, re-enable it and restart the laptop. If your computer has the bare minimum requirements or does not meet the requirements, you need to upgrade its hardware. If the touchpad still isn't working, the Windows Device Manager can tell you detailed information about hardware issues and help you update drivers. When the laptop is rotated sideways it attempts to switch to tablet mode, even when you have not adjusted the screen angle. To turn the Keyboard and touchpad back on and to go to laptop mode you can tilt the whole laptop towards you and check if it works. When your computer's mouse and keyboard abruptly stop working at the login screen, it could be because Windows … First, restart the laptop to refresh the cursor. Make sure the touchpad is not disabled in the BIOS setup. What are the currently available antivirus programs? I would request you Re-install the Universal Bus Controllers and check if it helps. You will see an LED flash if it resets successfully. How to install and update a computer driver. It may also help to clean off the touchpad itself to remove any substances on the touchpad. The mouse might be unresponsive because you have it on a clear or shiny surface. Troubleshoot response failures in wireless keyboard or mouse. You can also connect the wireless receiver of the mouse to … If the USB receiver has a short cable, move it to the front of the computer to get a better signal. How to automatically repair problems in Windows. Some laptops have an Fn key + function key combo to enable and disable the touchpad. We also recommend going into Add or Remove Programs (also called "Programs and Features" in newer versions of Windows) in the Control Panel and uninstalling all previous mouse drivers and software. Make sure that the cables on your device aren't damaged in any way. Look at your mouse/touchpad settings, as they may keep your touchpad from working or disable the touchpad entirely. How to disable or enable the touchpad on a laptop. Because drivers control how the mouse interfaces with the operating system, if the drivers are bad, the mouse is not going to work properly. If you cannot resolve your laptop's touchpad after trying the solutions on this page, the touchpad is probably not working due to a less common cause. ... Clean the sensor or LED surface of the mouse. In the Properties window, on the General tab, check the Location value. Laptop touchpad cursor jumps around while not touching it. If your laptop supports an internal trackpad, disable it through your … If nothing happens on your screen when you move your mouse, your computer may be frozen. If you have an optical mouse (LED or laser) with erratic behavior, the optical eye may be blocked. Open Start menu, click Settings, then Devices and go to Bluetooth & Other devices. Make sure there’s no dirt blocking keys or sensors. Finally, if the touchpad still is not working correctly or at all after trying the … If not to do that each time as the laptop is turned on the keyboard is not working and also in the corresponding register for the sensor determining the mode of the laptop/table is rewritten to 0. Depending on where the wireless receiver is located, other device signals may interfere with signals from the mouse to the receiver. If the problem persists, you can also try to adjust the sensitivity of … Additionally, the sensor may have difficulty in tracking on highly repetitive patterns, such as a magazine or newspaper photographs. Another possible cause for a malfunctioning touchpad is corrupt operating system files. Now, click Add Bluetooth device and select your mouse from the list of devices that appears. Although most mice work on any surface, if you're having problems, use a different mouse pad or surface, such as a book or piece of paper. For example, optical mice are notorious for not working on glossy surfaces. If your laptop has this feature, press the button or keys to turn the touchpad on and off a few times. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard. defaults delete .GlobalPreferences com.apple.trackpad.scaling defaults delete .GlobalPreferences com.apple.trackpad.scrolling. 3. using this method you can solve your mouse problems. If your mouse does not work with another computer or another mouse does work on your computer, we suggest replacing the mouse. To locate the touchpad in Device Manager, follow the steps below. I tried using my mouse on a piece of printer paper and on my desk and it tracked better than on my gaming mouse pad. You could try taking the mouse apart by locating all the screws, some may be under the mouse glider pads on bottom of mouse… Disable an integrated trackpad. Choose a mouse pad that is not shiny or transparent. I also connected my laptop with a different wireless mouse so it did not work, so the problem is completely on the computer. To fix it follow the steps below and the steps of the next section. What should I do when a computer freezes or locks up? See our computer cleaning page for steps to remedy this problem. If you have a wireless mouse, there can be several reasons why your mouse may be jumping. Also, you can connect the mouse to a different computer. If that doesn't work, go to Control Panel and click on Mice and Pointing Devices. However, you can reset a few trackpad settings by doing the following. Scan your computer with an antivirus program to determine if it's infected. If the issue does not occur on another computer with the same mouse, it could be software related. A wireless router, keyboard, headset, cordless phones, and other devices transmit and receive signals that could interfere with the mouse signals. If the mouse is not working, it might be an indication that the motherboard is not functioning. Click the. How to restore Windows to an earlier copy. Then, go to USB controlls and click UNINSTALL on everything except the category itself. It could be that the computer is frozen, meaning it is not responding to any commands you give it. Contact the computer manufacturer for further suggestions or take the laptop to a computer repair shop. On your Surface, swipe in from the right edge of the screen, press and hold Bluetooth, and select Go to settings. If your mouse is not working, follow these instructions: Reconnect the mouse. Bad or failing batteries can also cause low signal strength with wireless mice. If you have followed all of the troubleshooting options above and continue to encounter problems, the mouse is likely defective. Some mouse settings might not work until you connect a Microsoft mouse to a USB port on your computer or set up a Microsoft mouse that uses Bluetooth technology. If you have other input devices, such as another external mouse, graphics tablet, or keypad, connected to your computer, it may cause interference. The light on the bottom of the mouse blinks slowly on and off until your Surface discovers your mouse. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. How to restore Windows to an earlier copy. Computer virus or malware could also cause problems with mouse movement and clicking actions, and other problems. ?Keep calm!!! If you've tried all the steps above, the PS/2 or USB connections on the motherboard may be defective. It's not ideal since my generic mousepad is much smaller than my gaming one and I play on a very low sensitivity. Clicking, other mouse actions, and typing all work. If you want to replace the motherboard, purchase the same model of the motherboard as currently in your computer. If it's already enabled, change it to disabled, then re-enable it. Enter the following commands, pressing the, You can try manually adjusting other trackpad settings to see if changes to the setting fix the issue and get the trackpad working again. Adjust any trackpad settings you prefer to change. If it’s still not working, try removing the USB hub and plugging the device directly into a USB port on the PC. An optical-mechanical mouse (mouse with a ball) may not work well because the inside of the mouse is not clean. Hair or fuzz can block the sensor on the bottom of the mouse, preventing the optical sensor from working correctly. If your computer has USB ports, you may also want to consider upgrading to a USB mouse. The repair installation requires you to access a restore partition on the hard drive or use an operating system install disc. After around 5 seconds, release the buttons. Right-clicking the touchpad icon gives you the option to either enable or disable it, depending on the device's status. Electrical interference is also possible. If you do not see a non-USB HID-compliant mouse device on the Hardware tab, the touchpad may be disabled in the BIOS (see the BIOS setup section below). On any Windows laptop I use for any length of time, I always disable two touchpad settings: tapping and zoom. If it receives and transmits wireless signals to its receiver, try moving the device or receiver. If you are using an older computer with a PS/2 mouse, try disconnecting the mouse and reconnecting the mouse into the mouse port (usually the green port). Try Different Port or Computer. If you have an optical mouse (LED or laser) with erratic behavior, the optical eye may be blocked. So, plug it out and insert it in another port to see if the problem is fixed. Enable The Wireless Mouse. If you decide to purchase a different model, do your research and make sure it is compatible with all your existing hardware. Can I upgrade the video memory on my video card? If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard. For example, if there's a yellow exclamation mark or red X next to it, there's a hardware or software issue. Use a damp cotton swab with a mild cleaner and gently clean the optical sensor and the LED lens or laser lens located on the bottom of the mouse. See our computer cleaning page for steps to remedy this problem. After successful pairing, check if your Logitech mouse starts working or not (I hope it does). Method 2: Change USB Port. As with any wireless device, wireless mouse signals are susceptible to RFI (radio frequency interference). Mouse Button works but Laser/LED not working??? The mouse needs a surface that is able to reflect the outgoing beam from the LED back up to the sensor in the mouse. Double click on touchpad and go to Driver's Tab. As a troubleshooting step, turn off the computer, disconnect all external devices, then start the computer again to ensure one of them has not turned off the touchpad. Turn off the computer and wait five seconds. Multi-touch gestures like pinch-to-zoom and swiping don't work. 1. If you purchase a new, different model motherboard than what is currently in the computer, you may need to reinstall Windows due to the change in hardware. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. If the touchpad is not disabled in the BIOS, Windows may have issues (see the defective hardware section). If a device with a magnet is near the wireless receiver or mouse, it can cause interference that results in erratic mouse behavior. To perform the steps below, connect a USB external mouse or use the laptop's TrackPoint (if available). You can also try connecting a different mouse to your computer. If the mouse is not recognized by the computer it could be an indication of a power management problem. Now right click on your wireless mouse and click Scan for hardware changes. How to navigate Windows using a keyboard. If one or more system files that interact with the mouse are corrupt, this can cause erratic mouse movement or failure to respond and click in various cases. Turn the mouse over and make sure there is no debris blocking the hole. Make sure that it's not either of these problems by disconnecting the mouse from the current USB port and connecting to another USB port. How to erase my hard drive and start over. Defective hardware. Try replacing the batteries or making sure they are charged to see if the batteries are causing the issue. If you do not see the touchpad device listed in the Device Manager, it may be disabled in BIOS (see the BIOS setup section below). Touchpad Disable Zone. Make sure your mouse is no more than a few feet away from the wireless receiver. Check any battery-powered devices to see if they are fully charged or have fresh batteries. If you're using a touchpad, you may experience erratic behavior because of moisture or a liquid substance on your finger, such as lotion or soap. Troubleshoot a wireless mouse that does not function correctly. Hair or fuzz can block the sensor on the bottom … We suggest taking your computer to a repair shop because of the difficulty of replacing a motherboard. In this video, I will show you guys how to fix mouse problems in your laptops or computer. For all of these types of interference, the solution is to determine which device is causing the interference. Fixing this requires you to activate a restore point at a date before the touchpad stopped working, or you may need to perform an operating system repair installation. I thought it was my mouse sensor but then I used a generic mousepad and my mouse was moving properly again. If the touchpad cannot be fixed, you could connect and use an external mouse as a workaround. Computer mouse and other input device buying tips. The same is true if the computer power supply is causing the interference; its best to replace it. If the above mentioned methods do not work, connect your wireless … The first thing to check is whether the computer and the operating system is not responding as well. Sometimes toggling this setting "resets" and fixes the touchpad. 3. Press F10 to Save and Exit. In macOS, there isn't a way to reset all default settings for the trackpad. How to Identify problems in the Windows Device Manager. Uninstalling old software is important when moving between mouse manufacturers, like going from a Logitech to a Microsoft mouse. Review the recommended hardware requirements for the game, especially those about the RAM and video memory. Dirty LED light/sensor. To communicate wirelessly with the computer, your mouse must have a strong signal between the computer and the mouse. An optical-mechanical mouse (mouse with a ball) may not work well because the inside of the mouse is not clean. If this is the case, it can result in reduced functionality of the mouse. If tochange it to 1, so that the keyboard was on, after the following reloadings it is rewritten always to 0. The optical portion of the mouse is blocked. Finally, if the touchpad is still not working correctly after trying the troubleshooting options above, it may be defective. If the issue also happens, it’s clear that the mouse is damaged and you need to purchase a new one. Ensure there is a check in the box next to, Adjust any other settings to your liking, then click, When you find the HID-compliant mouse entry for the touchpad (the non-USB entry), click the, If the touchpad device is not working correctly, you can try updating the drivers. While holding down the mouse buttons, plug the mouse back into the computer. In this case, the motherboard needs to be replaced. Quick Fix: Restart Your PC. Some USB input devices automatically disable the touchpad when connected. Windows has drivers installed that are specific to each motherboard, and changing the motherboard causes different drivers to be needed for Windows to run correctly. Use the steps in the. In this case, the touchpad would also not be working. If, after trying everything above, you're still having problems with your mouse, and another mouse doesn't work either, there may be corrupt operating system files on your computer. Adjusting the Mouse Sensitivity. If you do not see a touchpad tab in the Mouse Properties window, try the following steps. It could require replacement of the touchpad itself or another hardware component. The mouse cursor also can jump around instead of having smooth motion across the screen because the computer cannot display graphics properly. Blowing into the hole usually removes any hair or fuzz that could cause problems. What type of computer memory to use in a memory upgrade? If the mouse is plugged in a faulty USB port, perhaps the mouse randomly disconnects. It is also possible for EMI (electromagnetic interference) to cause issues with a wireless mouse. If you see two entries named HID-compliant mouse, right-click each and select Properties. Firstly, pair your wireless Logitech mouse with your computer. The mouse is not clean. Some computer monitors, and even hardware in a computer, can give off electrical signals that interfere with a wireless mouse. While you would notice other issues as well due to corrupt system files, this could result in the touchpad not working. It is possible that a loose connection or bad port can cause problems with the mouse. Putting a piece a paper under the mouse is a quick fix for this issue. If the touchpad is already turned on or enabled, resetting touchpad settings may fix the touchpad's issues. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard. To determine if this is the case, try connecting the mouse to another computer. Make sure you have the latest drivers from your mouse manufacturer.
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