The bed we purchased (Grid Tufted Headboard + Tapered Leg) is horribly constructed. We took it back to the store and they graciously gave us a new one, which we had them open then and there to inspect the pieces. Setting up the second delivery date for the full couch took forever, and constant back and forth phone calls throughout the day. We left a note with the supervisor and never got a call back. When we opened up the box for the left nightstand to find one of the corners bashed in! It came back to being on the 8th where they split my orders. West Elm’s elegant mid-century modern aesthetic makes it an aspirational choice in the home decor world. The day they delivered the couch and the headboard, they forgot half of my couch (the left arm chaise).. So we cruise down the street and within 5 minutes, I have found the Jay Desk. And he continued and explained this particular Teak bed's color was more like walnut. ✨ It was a little strange, For the cozy corner, I plopped the trio of christm, No mantle to hang stockings? But, nowhere on the page does it actually say where that is or information about the vendor. Ordered a bed and a dresser 2.5 months ago. Choose from different styles, finishes and sizes. After spending a certain amount I applied for a West Elm card and received a $100 gift card! Update: After speaking to people in store, they said West Elm online is actually a different store. We went into West Elm on Black Friday weekend while we were waiting for EQ3 to open so we could buy our bed there. Donia did such a great job with helping us out selecting, styling and purchasing our bed, headboard and bed accessories. No help at all anywhere. I love most of the styles and find inspiration walking through the different showroom layouts. Seriously, I'm sleeping in my car tonight after a half bottle of whiskey to knock me out of my misery. I thought it was strange and tried to confirm the color one more time by showing him their own website photos. So now I have a couch that is not what I ordered.. That just must be it out there." 5 days later.. still no call. We are in the market for a new bed and I found one that I loved online. The last phone call less than 24 hours ( when there is no longer a snow storm, garage truck canes and road is clear) that someone at the warehouse did tel me that I would get it tomorrow. Second, I took a bed frame home that was missing the hardware. A lot of their pieces are hand made (loomed) so they cost $$$. Why because you guys can't do that for the customer? Due to my limited options, I decided to order their Nash Storage Bed. This is the only reason they are getting even a two star. I recently returned a rug that I bought online. Share your voice on ResellerRatings.com The thought of having to wait 3 months and then getting a wrong colored bed was horrifying. Not because I don't think some of their products are beautiful, but because I can't help but wonder where on earth this product I wanted was made. Due to a glitch in their sales system, I got a gift card instead of a refund but they were helpful in correcting the problem. I just hope I read all the reviews on yelp and Instagram before being a customer. They were good. #2: I went back. This company is a joke. When delivery was made, I had delivery guys put it on top of a rug we laid out. Super cute graphic plates with owls and birds on them; birds are a big theme here. I am having a hard time deciding what to buy. The center support beam of the bed frame broke. I will never shop at west elm again and please let this be a warning to all future smart customer. 6. As far as the furniture and decorative objects at West Elm, they are pretty, colorful but not overly bright or loud, somewhat organically styled and often organically produced (organic cotton bed linens etc), and totally my design aesthetic. When you sign up for they're credit card you get lots of free $ to spend there- rewards for $ you spend, as well as birthday gifts and coupons. I would have to get like 10 swatches for you!" I'm not an engineer. So I decided to double confirm the warehouse said they are not coming anymore so there goes my vacation day I took off from work. First, we'll go through The Modular Floyd Bed:. Their customer service gave us the run around. You're better off shopping at Crate & Barrel. Don't buy anything from West Elm other than decorative pillows or throw blankets. It's a two part shipment, the arms weren't in their local warehouse. We spend in total 22k at west elm lately and even got a credit card. I've officially written off West Elm. So upset. It was backordered. Most customers like their West Elm beds, but there were some that had issues with assembly and delivery. Lovely staff at the SLU store, terrible customer service and support company wide. We recently purchased a large amount of furniture, Hi i had the best experience this past weekend. It said it would be shipped out in 1-3 weeks. Get all the insight you need to make your rental decision by reading candid reviews at ApartmentRatings.com. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I am currently dealing with them over the phone, and it's going to take months for them to send me the correct order. Very fun novelty items. Delivery Dates? They advise you do the ordering in store instead of online. The customer service representative was rude and accused us of putting a hold on the order. I definitely want to go back and shop for other household items soon! Clearly, in this case though, the hutch is a little overpriced.). My last visit the day before Thanksgiving though has cured me of my WE habit though. And their system is not always updated with their own warehouse system horrible ! The bed was SO HEAVY!!! Because I was about to order the dark bed, I could see the delivery date. weeks. We like the designs that they have come out with recently and their service really is excellent. Next, here is what's inside their Contemporary Upholstered Storage Bed: The contemporary storage bed comes with a variety of fabric options from twill, velvet, deco weave and others in multiple colors. West Elm Belgian Flax Linen Fiber Dyed Duvet Cover Full/Queen & Two Standard Shams ~Frost Gray~ 5.0 out of 5 stars 1 West Elm Washed Melange Jacquard Duvet Cover Full/Queen & Two Standard Shams The walnut color is really beautiful and complements our other master bedroom furniture. But I looked at their beds, and I walked out and refused to buy anything from them that would hold any weight—especially not my own. Get great deals on west elm Beds and Bed Frames. If I could give 0 stars I would. Horrible !! I asked for all of the velvet swatches.. and she was like, " that is too many.. Read real customer ratings and reviews or write your own. Our experience overall was really good. Delivery Attempt 1: They deliver the could without arms. I also got awesome sheets on sale here, and while I might not shop here regularly for that type of thing, the one-time, long term investment of a bed frame was so worth it. Why do i have to spend hours on calls to explain my situation and be put on hold for someone to start the claim? btw I'm going to unfollow you - west elm on Instagram! We had to hire someone ourselves for $200!!! We let the guy know that we were from Seattle, planning on heading up right afterwards, and they made an exception for us. 113 reviews for West Elm, rated 1.00 stars. I went in there the other day on my lunch hour and I was greeted by a very friendly woman. Meanwhile, Room & Board was amazingly helpful and will have a similar bed delivered in 6 days. I love my bed. I then purchased a different rug made of wool that is beautifully woven. :). This platform bed has a high end look, but also a high end price at over $2500 for a King. Ughkkk!! She didn't reply me. There is also mismanagement of communication between MXD headquarters and local hubs as the former specifically told me that the drivers deliver up until 10PM and when I spoke with MXD Portland, the individual stated, "drivers are BACK at the office and finished with delivery by 4PM." And come with a U-Haul. I went to West Elm - Emeryville, and I custom ordered a couch with chaise, a bed frame, and a custom headboard. DO NOT PURCHASE FROM WEST ELM! No one bother to call back, I don't even know when my coach will come. I called the regular customer service after hanging up. They also came an hour earlier than they were supposed to, with no warning call. but it was a LOT of pieces and is going to be a PAIN if I ever move. No other chain store that I know of actually does that. With the benefit of hard oak veneer, customers can fit this into both modern and trendy contemporary designs. I prefer to see what I am going to buy.. old school style... plus I wanted to see and feel a swatch in person. May all benefit! The Wright bed is manufactured in the USA. When I called and spoke with the manager at the Portland store, his response was- Since I purchased the bed, the distributor has changed so replacing the bent pieces wouldn't be an option. 2021-2022 Slumber Search $1,000 Scholarship. By far the worst experience ordering furniture ever. Through seemingly no fault of the store or its personnel, a few problems came through with the purchase of a new bed frame. If you can buy something in the store that is in stock, go for it. A bed frame is not a small item to transport! So I went back into the store AGAIN and was put in touch with Brian (stock room manager). I immediately called the drivers back, but of course they did not answer. When our order was misplaced, we should've been bumped to the top of the list for a replacement. So I was waiting for no reason. Guys, he's a Lab, of course you can give him treats! She promised me solved it and made it possible. Yikes. We refuse delivery on the spot. St. Louis finally has a West Elm! I emailed West Elm again. and there's "nothing [they] can do." Very nice products. Tiffani was extremely helpful, patient, and courteous! Last night, our camera caught a burglar approaching the box to check it out. The manager Travis after a long hold told me the exact same thing generic thing could not explain to me why no one bother to call me. These items are yet to be delivered. company. The Wright Bed's headboard is set back at a slight angle, giving you more room to lean back while reading or watching TV in bed. Do not shop there. it's a nice looking frame, it's platform (box springs are for the birds!) You have searched for west elm bed and this page displays the closest product matches we have for west elm bed to buy online. Below, we'll go through their offerings and talk about the ins and outs of their designs.Here is what's inside their Logan Industrial Storage Bed: The Logan Industrial Storage bed has some nice features, like their four drawers -- two on either side, and use of solid acasia wood in a smoked brown finish. I was told to chase down warehouse wtf? If you like having something to lean against in bed, get one. She could not show the teak bed on the floor, but she said she was able to show me the end table that was part of the Nash Bedroom furniture set. West Elm deserves a great review because of the very satisfying customer experience I received here over the past couple weeks. Not veneered. I was pleased to find that the rug was fair trade certified. This place deserves NOTHING. And everyone at the store was super nice, I looked at it, paid for, and picked it up all on separate days, so I did my best to be the customer from hell and they accommodated me. We will NEVER buy anything from them again. Buying Logistics Where to Buy. She offered to send me a new middle piece and assured me if it didn’t work, West Elm would take the bed back and issue a full refund. On a recent shopping spree to Portland (I mean, a trip to visit some family...), the hubby and I ended up spending almost our whole morning at Bridgeport Village, getting us some shelving at the Container Store (I found a coupon for 15% off - too good to be ignored.). So I called and called finally they book me for feb 7th and 8th originally the lady said they were waiting for wharehouse on the 2nd to release the info so I can have all on the 7th but ofc that didn't go that way. I have to describe her ethnicity because I didn't get a name. This man repeatedly showed a "WALNUT" finish wood swatch and pointed at dark furniture pieces on the floor. However, avoid ordering any furniture from this brand. #1: I ended up talking to a manager. Terrible customer service. If we truly want to make an impact and make companies like this responsible, then we have to turn away from their easy, affordable buy of something that, for all I know, is contributing to the tear-down of forests somewhere in Indonesia. I would love to use their free design services but since they are free it's back ordered by 2-3 weeks generally. So we got it. We bought a couch from west elm for over $3,000 two months ago. Ordered a bed in Sept. 2 of 3 pieces arrived in Oct. Called CS and they couldn't tell us ETA for 3rd piece. By the time we left, it was around 1 and I suggested that we stop somewhere in the Pearl on the way home for lunch. Prepare to be put on hold for 30-60 minutes at a time only for someone to fob you off without answering your questions. She advised and assured that I should receive an email within 24 hours requesting for a photo of the damage. After walking in to place an order, a single order, I walked out with four separate orders, some from store, some from the Internet. But, the customer service experience was enough to make me pause. I'm a sucker for pretty things and dreaming about the fabulous decor I could have (that I don't). Their customer service people are incompetent and untrained. Sometimes they have extra 15% off sale items otherwise you can never stack discounts. The "available" status quickly turned into dates weeks away, some more than a month. Confused, we looked it up online (all of 10 seconds) and asked a third associate to confirm what we were seeing - that the queen bed was indeed on sale. Do not, I repeat DO NOT buy anything from this p.o.s. Never again!!! Today's delivery reached a new low. When I asked him if my friend who bought it could call back regarding the bed, he told me that because she had given it to me, they couldn't do anything about it. Second colleague struggled to crane his neck up to help. NOOO! Purchased a bed, dresser and bench on line several weeks ago.Bed and dresser have been waiting in a local warehouse for over two weeks while I've talked with incompetent service reps (different rep in a different city each time) trying to arrange a "partial delivery" (since the bench will not be ready for several more weeks). The Floyd Bed is one of the most interesting bed frames available, and it is available direct and not just through West Elm Retailers. We literally fall through our bed. We asked for the order to be expedited and they offered us credit after the couch was delivered (which was also NEVER credited) 5. I bought a bed at west elm about 5 years ago. Through seemingly no fault of the store or its personnel, a few problems came through with the purchase of a new bed frame. I've shopped West Elm a number of times since my original review - probably more than any other store. I love my bed. Lucky for him, every other person we've ever had help us in the store has been wonderful, so they make up for his shortcomings. While the mid-century bed from West Elm looks nice enough in photos and we’ve even seen some relatively positive “reviews” for it (mostly commenting on the appearance), our experience was a relatively poor one. Bad, bad, bad. Do not shop at West Elm if you want customer service. She was done with us or her brain hurt. It's just cause they are THAT good. It turned out it was very challenging to find a petite queen bed that came with storage/drawers. Rent from 200+ pieces of furniture, art, and rugs, get everything delivered + assembled in as little as 7 days. Spend this time at home to refresh your home decor style! I called back again, same day to see if that week time before they call me can be shortened. The plants I've bought there never live long (vs the local nurseries). But its high-quality and beautifully designed rugs, furniture, lighting, beds and other furnishings generally have higher price tags … Um, okay. Called CS to have them request UPS to come pick it up again. Entryways are home areas responsible for making a good first impression on guests as … What a disappointment. DO NOT LISTEN TO them. I should have started there 10 weeks ago... Horrible customer service. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. The day of delivery they brought both pieces of the couch, but they made the couch wrong! It’s durable and the grey colour goes with everything. Sadly, this isn't anything new. This is me putting in the order last night and i called the next day. I called the amazing delivery service center this time a rude lady pick up and told me my order delivery show no delivery date tomorrow . The delivery company office closes at 4:00. We still do not have the couch!!! So, I was a bit torn and wanted to see the color differences myself. You’ll also find initial thoughts and reactions from the testers to give you even more insight into each seat. I wanted to order a storage bed. But my god please shut this store down and dilute this sad concentration of apathetic, self-important, entitled customer service people into the wild where they can maybe learn from real professionals. I'm giving one star because I can't give a zero. On a more important level, though, are concerns about the values of the company. I had inquired about a dining room table with benches and also a bed frame/night stands when I was in. Well, 9 am arrives, delivery company calls (I'm thinking they are at the front door of the condo) and lady tells me the small screws for the small bench didn't arrive so we aren't coming to deliver the bed, the table, all the other items I ordered. So now we are 6-7 months later, no check no couch. I love West Elm designs, but I will definitely not be repurchasing any furniture from them because they refuse to stand by their product when it breaks! West Elm's offerings are stylish and affordable, and the home accessories or decor you can buy in-store are often good finds. The furniture is attractive and the prices, although high, aren't ridiculous. West Elm claims they create environmentally sustainable products but can provide absolutely NO proof or explanation to the customer? Two weeks after the purchase, I had to do some investigating to find that the bed was backordered. I was not home to receive our furniture, but we had the delivery guys assemble the bed frame for us, which was suggested by Tiffani.
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