To make initial contact: Thank you for choosing Night Owl Security! My DVR/NVR is not connected to the Internet or it hasn’t been logged into using my Night Owl Protect account credentials. In its sole discretion, Night Owl will either repair or replace the Product at no additional cost to the Purchaser. If the video format must be changed from PAL to NTSC, the recorder will restart. 99. 2. If not, the problem could be the power source (power adapter or power splitter), the BNC video/power cable (BNC Wired DVRs) or the Ethernet cable (Wired NVRs). To resolve simply remove & reinsert the Ethernet cable or simply power reset the Network OWL. Free shipping. If so, please check the motion detection sensitivity and detection area setup. Free expert DIY tips, support, troubleshooting help & repair advice for all Night Owl Optics Optic products. I can connect in the app when I’m at home, which … NOTE: Your email address MUST be verified in your Night Owl Protect account, or you will be unable to use it to access the Night Owl Protect account from your Smart Device. If the Network light is flashing green, the recorder is receiving power. Please try resetting the Image settings for the channel. Check the Power Splitter (BNC Wired DVRs)Bypass the power splitter for the camera and plug the non-working camera directly into the power supply without the splitter and check if the camera gets a signal. 10. With the cameras disconnected, turn your recorder back on and wait for it to load. 1. Page 64 Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers or distributors to the contrary are not authorized by Night Owl… The following options can be used to login to your Night Owl Protect recorder: a. If they have not, please have them do so before continuing.7. If your recorder is having problems detecting motion, it is most likely a configuration issue. Please check the following: First of all, you will need to ensure your recorder has an HDD. All Night Owl product has a minimum recommended Internet connection speed, which you can find in your product’s specifications. If you don’t have an Internet connection on the other device, either the cable is bad, or you are having a problem with your ISP (Internet Service Provider). Click “Get Started.”3. Next, you must agree to the terms and conditions to use the App. Once you have checked the connection and camera settings, see if the camera is getting power. NOTE: By default, most recorders are set to motion detection with high sensitivity. Security System, Dvr user manuals, operating guides & specifications Get free expert troubleshooting help, support & repair solutions for all Night Owl Security Video Camera products. We would like to show you a description here but the site won’t allow us. Among these products are the Night Owl binoculars. Disconnect the recorder power adapter and replace it with a camera power adapter. Night Owl’s technical support is offered in English, Spanish, and French. (you may need to log in after this step), On the next screen select the options you want to restore to Factory Default and then click “. If you have not already done so, you may be asked to verify your email address before sharing access. Username Issues 5. b. As a general rule, we recommend a minimum of 4 … a. Log in to your Night Owl Protect mobile app. If you isolate the issue while performing the included troubleshooting measures, or if you cannot find out what is wrong, you may need to contact our technical support team. This video will cover common problems that may cause you to be unable to connect to your cameras from your Android phone, iPhone. To do so: 5. The password is the same for your recorder and the mobile app, so you can quickly reset it without having to call Technical Support. a. This was LONG BEFORE I started troubleshooting and trying different solutions. You can easily do so using the Night Owl Protect App. Be sure to keep your DVR/NVR powered on and connected to the Internet so that it can receive the new password once you change it. 1. Retrieve the code from the email and return to the website.7. You may be experiencing an HDD or fan failure. Connect all the cameras you unplugged before and check if they are all working. You will be asked if you are sure. Try replacing the HDMI cable, to see if you have a faulty cable. Tap on “Remove User From This Device” (Android) or “Remove” (iOS).6. Watch our Helpful Night Owl Protect Videos. The USB Flash Drive or External HDD you wish to export to must be formatted to FAT32. If the camera is plugged into a surge protector, ensure the surge protector is on. Beeps are usually related to a firmware misconfiguration, while other noises may be the result of the HDD or fan failing. Night Owl is not responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether physical or mental related thereto. Watch; Night Owl 8 Channel 5MP DVR, 1 TB HDD, 6 Light Cameras, WM-C5X-861L, New! Get free expert DIY tips, handy support, troubleshooting help & repair advice for all Night Owl Optics products. Some recorders have the option to disable motion detection for specific channels. Go to the non-working camera, make sure it is plugged in and cover the front with your hands. Follow the steps below to troubleshoot issues with wired security cameras. Click “Verify” next to your email address to receive an email with a secure code.6. In your recorder’s menu, ensure the video format is set to NTSC. Please refer to the following before calling Night Owl Technical Support. Single Sign-On lets you securely access multiple Night Owl devices with one set of login credentials. Night Owl Camera Review. Check the Camera Settings on the Recorder MenuYour recorder may have a feature that allows you to mask a camera’s live image, so even when the channel is recording the live video cannot be seen. Ensure your TV/Monitor is a minimum of 1080p resolution. NOTE: For recorder’s, the support sticker is usually located on top in the left-hand corner. I tried resetting everything, but still nothing. Page 64 Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers or distributors to the contrary are not authorized by Night Owl… NOTE: Your mobile phone number was verified when you created your Night Owl Protect account. To check these two parameters, please follow the steps: With your recorder connected to a TV/Monitor, access the Main Menu. 3 product ratings - Night Owl Indoor Outdoor 4 HD Wired Security Camera w Night Vision 1 TB HDD NEW. Get free expert DIY tips, handy support, troubleshooting help & repair advice for all Night Owl Optics products. 1 out of 5 stars Here are a few features and troubleshooting tips for your Night Owl Security system. How To Share Access via the App. Enter your Night Owl Protect username and a new password will be sent to your registered email address. Wired Security Camera Troubleshooting Guide. Free expert DIY tips, support, troubleshooting help & repair advice for all Night Owl Optics Optic products. Make sure you are having a motion detection problem. Expandable 8 Channel 4K Wired Security System with 2TB Hard Drive and 6 4K Wired Spotlight Cameras (Add up to a Total of 8 Wired Cameras) - NOW $349.99 - SAVE $150 Check your system specifications to see if your recorder has a pre-installed HDD. Technical support is available 24/7. We recommend doing this because buzzer alarms could be active and the motion sensor in one of the cameras could be activating it. If the camera starts working, then you likely have a bad channel port. On this screen you will be able to see: If the HDD has been detected (it should appear on the list), the HDD status (it should show status “OK”) and the HDD’s free/total capacity. Note that the Night Owl website provides plenty of resources, including troubleshooting guides. However, the steps will be the same! If the problem persists, and you are still hearing a noise, the issue is likely not tied to the firmware or your settings. If the camera starts working, then you likely have a bad channel port. Click from the list below to navigate to that section of this guide for more information! No Picture / Signal. b. To avoid any misprint, you can copy and paste the credentials. Click “Manage my account.”5. Tap on “Members” (Android) or “Shared Users” (iOS) under Sharing.4. 8. FREE Shipping on orders over $25 shipped by Amazon. View & download of more than 190 Night Owl PDF user manuals, service manuals, operating guides. The further a camera is from the recorder, the more power it requires to function. ii. Check to ensure the outlet you have the recorder connected to is receiving power. Ensure the camera power adapter is plugged in and that the outlet it is plugged into is receiving power. Next, enter the area code followed by the phone number (no spaces or dashes).c. Night Owl 4K Ultra HD Wired Indoor/Outdoor Add-On Cameras with Built-in Motion-Activated Spotlights, 100 ft. of Night Vision, Wide Viewing Angle and Color Night Vision (2-Pack) 3.9 out of … The following information describes the most common problems with their solutions. Tap on the device you want to share (Android) or “Next” (iOS).9. You must review each channel individually. View recent Night Owl Optics questions, problems, & answers. If the HDD status is different than “OK”, please try to format it by selecting the HDD in the device list and clicking on “. Our Wi-Fi IP cameras each come with their own power adapter and wirelessly transmit video to the Wi-Fi NVR. Browse answered Night Owl Security Video Camera questions, problems & issues. c. Tap “Login.”. Ensure the camera power adapter is plugged in and that the outlet it is plugged … Visit https://www.no-protect.com/ 2. Example: +15551234567d. NOTE: Your product Series can be located on the support sticker on your recorder. This will help us identify if the issue is with the surge protector/power strip or the battery backup. How to Create a Night Owl Protect Account, Click on the link to check your Night Owl Camera Compatibility. Based on Night Owl FAQ, make sure you are using correct login and password. As a last resort, use the steps below to delete them and then perform steps 1 through 12 again. Log in to your Night Owl Protect mobile app.2. Phone: 1-866-390-1303; Chat: Select the chat option in the bottom right side of your browser screen to speak with a technical support representative. When I checked it, I found all three cameras showing as offline. After resetting, log into your DVR/NVR with the new password.3. To Share Access to your Night Owl Protect Device: 1. Once connected to the external storage, if you can’t export your video, your USB device may be in the wrong format or it may not be large enough for the videos you wish to export. Night owl configuration assistant. Enter your password. Brand New. Check for any physical damage to the power adapter. Please ensure they have downloaded the app onto their Smart Device, setup their account and verified their email before proceeding. Disconnect your recorder from its power adapter. On the Devices page, tap on the device you would like to remove a guest from.3. You may need to re-pair the camera to your Wi-Fi NVR (refer to your product manual for more information). Tap “OK” (Android) or “Confirm” (iOS) to confirm.7. In my opinion, very low-end product and deplorable customer service. Go to the non-working camera, make sure it is plugged in and cover the front with your hands. Manage your Device One … 2 watchers. Tap on the person you want to delete.5. A secure code will be sent to your email. For more information on how to do this, refer to your product’s manual on our support site. Some models are sold with no HDD installed and customers must install their own. Go to  https://www.no-protect.com/ 2. Click from the list below to navigate to that section of this guide for more information. Enter the name of the person you are sharing access with in the Name field. Log in to the Night Owl Protect app on your mobile device.2. Page 11: Chapter 5 Troubleshooting Chapter 5 Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. Ensure the HDMI cable is connected from the recorder to your TV/Monitor. Once the recorder is disconnected, please unplug all connected cameras on the back of the device. NOTE: Before you continue with the initial setup of the Night Owl Connect App and product pairing, ensure that your Wi-Fi router is transmitting signals at 2.4Ghz band. Login Issues on your Recorder 4. Step by step instructions on how to view your cameras remotely through Night Owl's free and exclusive Night Owl Connect App. Currently, some products are not compatible with Wi-Fi signals of 5Ghz or above. Password Reset 6. If you don’t have live video on one channel and don’t see a signal loss or video loss icon, check to see if you can see the motion or recording icons. User manuals, Night Owl Security Camera Operating guides and Service manuals. Your recorder may have a feature that allows you to mask a camera’s live image, so even when the channel is recording the live video cannot be seen. If the camera still has an issue on the new channel, then the issue is the camera. The setup wizard is a multi-step process used in the night owl to create unique functions in the night owl’s security camera account. Visit Support.NightOwlSP.com and enter your Series into the Search bar. By doing this, you’ll eliminate all noise and you’ll be ready to proceed with the next steps. You have the option of choosing from Live Chat or Phone Support. To do so: Verify the LED is on if your recorder has one. If the camera does not have a purple/pink tint when connected to the new channel, then the issue is not with the camera. I’ve had this setup working with no problems for years, now suddenly I can’t connect to the DVR. Clicking the Embed or Link button on the control panel will direct you to the configuration wizard to … How to Create a Night Owl Protect Account, Night Owl Protect App, CMS and Recorder Videos. Log in to the Night Owl Protect app on your mobile device.2. 5 watchers. If not, the problem could be the power source (power adapter or power splitter), the BNC video/power cable (BNC Wired DVRs) or the Ethernet cable (Wired NVRs). Tap “Agree” to continue. Enter the email address of the person you are sharing access with in the Email field. 1. Tap on your “Name/Email.”4. Under Sharing, tap on “Members” (Android) or “Shared Users” (iOS).4. Go to recorder Main Menu. (you may need to log in after this step). Retrieve the code from the email and return to the app.6. Please refer to your product manual on our support site for specific information on adjusting this setting. If you are having an issue connecting your recorder to the Internet, please follow the troubleshooting measures below. Please refer to the following before calling Night Owl Technical Support. a. f. Click "Ok" to receive a Reset Code. To access it: b. If you have an Internet connection on your other device, this means that the Ethernet cable works. Ensure you are using the power adapter that came with the recorder. Type your username.b. Tap “Get Started. Ensure the recorder’s power switch is turned to ON. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. Based on Night Owl FAQ, make sure you are using correct login and password. This is not a problem on most routers. For Night Owl Protect, we offer a large number of short, yet informative, how to videos to assist you with setup and troubleshooting. Enter the code into the blank field to verify your email address. These binoculars are battery operated and use special light-sensitive lenses that enhance views of the nighttime environment. e. Enter the date that is currently displaying on the device's Live View. NOTE: Images may vary slightly. If there is any issue gaining access, ensure they have done so. You can watch the video from the convenience of your Smart Device, PC or Mac and pause it … To share access to your Night Owl Protect device, the guest MUST have their own Night Owl Protect account. If this second camera displays a purple/pink tint, that indicates it may be an issue with that channel or channel’s settings. Ensure you are tuned to the right HDMI input if your TV/Monitor has more than one. This web portal makes managing your devices easy. Recent Night Owl Optics Optic questions, problems & answers. 00 $289.00 $289.00 $9.99 $ 9. If the camera power adapter powers on the recorder, then you may have a faulty recorder power adapter. Creating an Account . 1. View & download of more than 190 Night Owl PDF user manuals, service manuals, operating guides.
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